File photo: USA Today

On Wednesday, March 17, the City of Jackson received clearance from the Mississippi State Department of Health to lift the precautionary boil water notice on their 43,000 surface water connections served by the OB Curtis and JH Fewell Water Treatment Plants.

With this confirmation, all boil water notices in the City of Jackson resulting from February’s storms have been lifted.

On Wednesday, March 10, the City of Jackson previously lifted the precautionary boil water notice on its 16,000 well water connections served by the Jackson Maddox Well System.

“We are confident that water service has been largely restored throughout the City,” Mayor Chokwe Lumumba’s office said. “Any remaining incidents of low/no water pressure are likely localized meter issues or broken pipes. We encourage residents to continue calling 311 if they are having any issues so we can investigate.”


  • Since the onset of this crisis, many have asked how they can help support the residents of Jackson. The City’s Department of Constituent Services is helping to coordinate offers of support and can be reached at 601-960-2324 or 601-960-1835. At this time, the City of Jackson has identified the following key needs for residents:

o    Bottled Water

o    1 Gallon Jugs of Water (Drinking and Distilled)

o    Hand Sanitizing Wipes

o    Flushable Wipes

o    Hygiene Items (Soap, Hand Soap)

o    PPE (face masks, hand sanitizer) 

o    Utility Assistance

o    Gift Certificates for groceries

o    Debris Removal (for elderly and disabled residents)


  • Citizens who have experienced a significant leak or loss of water due to a plumbing issue or busted pipes during this crisis should retain copies of the plumbing statements upon repair to provide to WSBA for consideration of an adjustment to your bill. 
  • To qualify for a leak adjustment, simply bring a copy of your plumbing receipt or a receipt for parts purchased to the Applications Counter at WSBA. One of our customer service representatives will be happy to assist you.  Please call 601-960-2000 for any additional information.

For a daily updated list of water line breaks and subsequent repairs, visit the City of Jackson website.